1. Introduction
Welcome to Bid-A-Lot ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Email address, display name, and profile picture
- Auction Data: Items you list, bids you place, and transaction history
- Payment Information: Payment details processed securely through Paystack
- Communications: Messages between buyers and sellers
- Device Information: Device type, operating system, and app version
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Send you auction updates and promotional communications
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address fraud and security issues
4. Information Sharing
We may share your information in the following circumstances:
- With Sellers/Buyers: Necessary transaction information to complete auctions
- Service Providers: Third-party vendors who assist in our operations
- Legal Requirements: When required by Ghanaian law or to protect our rights
- Business Transfers: In connection with any merger or acquisition
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Secure cloud infrastructure (Firebase/Google Cloud)
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.
7. Your Rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
8. Children's Privacy
Bid-A-Lot is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@goharles.com
- Address: Accra, Ghana